Anthem

[Missouri Public Health Association]

We are trying to get back to billing after our biller left several months ago. I’ve not done much of the billing yet but have been successful so far in getting reimbursement. We did not receive an EOB with the check Anthem sent, so I’m not sure how to find out who they are paying on. I have spent time spinning my wheels on their website looking for the correct contact number and I sent an email last week with no response. Does anyone have a contact phone number for claims that they can pass along?

[Missouri Public Health Association]

Do you have access to the Availity portal? I think you can look up that info on Anthem under Payers.
Try this: If you have questions, please contact your Provider Relations representative or call Provider Services at 1-844-396-2330.

[Missouri Public Health Association]

Thank you, Paula!

[Missouri Public Health Association]

Availity is the way to go if you don’t have an EMR system that pulls Anthem into its system

[Missouri Public Health Association]

I always get an RA with my paper checks. Did you get a paper check or electronic?

[Missouri Public Health Association]

The Availity app is the only way to get EOB’s on Humana and Aetna also.

[Author]

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