Stephanie,
Denise Doering is who I speak with regarding Humana provider concerns. We are fairly close together (I’m the biller for Franklin Co) I do not know if she is in your territory however, I pasted her information below. Worth a shot to try to contact her.
Denise Doering
Senior Provider Contracting Professional | Contracting Negotiations
Humana
7311 West 132nd Street, Suite 200 | Overland Park, KS 66213 | T 913.217.3346 | M 816.598.6803 | F 502.508.6730 | ddoering@humana.com
Good Luck 🙂 Danielle