Thank you all for the input; keep it coming! One of my employees is taking lead on billing after our primary biller left so I’m sure the more tips and info she could get the better! Some of this feedback makes it seem less dire; I hope so anyway! @ Stephanie; we received our first in December but it was for services rendered in July and it’s been for every service we bill for (prenatal case management, immunizations, lead, hgb, office visits).